Please contact us prior to any returns.
Free Warranty rebuild:
Please send back just the core of the reel to save on shipping. We will complete any rebuilds within a timely manner, usually 2-3 business days plus shipping time. We will asses the core and rebuild it for free unless there is damage i.e. stripped or seized bolts. Often parts can be salvaged and we will be reasonable. Customer is responsible for the cost of shipping.
Size change for reel:
Please do not ship the entire reel back, instead remove just the end plates from the reel by removing the 3/16 Allen head fasteners that are retaining the end plates. Package them well and ship them back to us, include your name and order number in the package. Let us know what size you would like to change to, once we receive the the end plates back we will inspect them and send an invoice for shipping the new end plates out.
Return purchased reel:
We only accept returns for unused and damage free product and within 30 days of purchase. We will inspect the reels upon receipt of the return, if any damage has occurred we will asses and bill for and refund your money less a 15% restocking fee.