Warranty
In plain English, the buyer has a lifetime warranty. Due to the way the reels are built they are also easy to service should that ever be a requirement. We used standard sizing for seals, bearings and fasteners. We will support you for the entire time you own the reels but we won't cover abuse such as: dropping the reel, cutting it up, accidents or work site incidents etc... but if such an incident does take place we will still do our best to get you rolling again. We offer free reel servicing if needed, you mail you reels in, you may email ahead and request to be sent packaging. In some cases a loaner reel can be arranged or a whole new reel will be sent out. Let us know if there is anything we can do to help!
TERMS OF SALE
1.
Offer and Governing Provisions. Magnum Reels Inc. ("Magnum Reels") is pleased to offer for sale the tools and equipment manufactured or marketed by Magnum Reels ("Product") and the Magnum Reels branded clothing and accessories ("Gear"), subject to the following terms and conditions. Customer's placement of an order for a Product and/or Gear constitutes Customer's unconditional acceptance of the following terms and conditions. These terms and conditions are subject to change without prior written notice at any time and in Magnum Reels' sole discretion.
This Site is only applicable to Canadian and USA Customers having a Canadian or USA mailing address and only ships Products and Gear to addresses in Canada or the USA.
2.
Personal Use Warranties for Products. Customers buying Product can obtain the Product warranty information by calling the Magnum Reels Customer Care Center via telephone at 1-844-962-4686 (844-9MAGNUM) or e-mail info@magnumreels.com. During the applicable duration of the applicable use warranty, at its option, Magnum Reels will repair or replace its Products which fail to meet the warranty standards, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Magnum Reels, and is Customer's exclusive remedy in place of all other rights and remedies. This warranty only extends to the original Customer and cannot be transferred or assigned. To obtain warranty service, contact the Magnum Reels Customer Care Center via telephone at 1-844-962-4686 or e-mail info@magnumreels.com. The following information will be required with the Customer’s warranty request: (1) date and proof of purchase, (2) where Customer purchased the Product, (3) full name, (4) shipping address, (5) phone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated, the Customer will be provided a Return Goods Authorization (“RGA”) number and will be sent a shipping label either electronically through e-mail or through the regular mail, and must ship the Product to Magnum Reels. Upon receipt of the Product, the warranty claim will be reviewed and the Product will be inspected. If the warranty request is found to be valid, the Product will be repaired and returned to the Customer or a replacement product or refund will be shipped to the Customer. If the warranty claim is found to be invalid, the original Product will be returned to the Customer. Any Products or parts replaced or for which Magnum Reels has provided a refund are the property of Magnum Reels and will not be returned. By repairing or replacing a Product, or providing a refund, Magnum Reels does not waive a claim that a Product nevertheless has been subject to abnormal use. You can obtain further information regarding the warranty by writing: Magnum Reels Inc
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided
3.
Warranty – Professional Use for Products. Magnum Reels warrants to Customers who purchase Product from authorized Magnum Reels distribution channels for use in their profession that Magnum Reels Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, Customer can obtain the Product warranty code and warranty duration from Magnum Reels representative or by writing Magnum Reels at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to seals, bearings, threaded holes, bushings or connectors. This warranty only extends to the original Customer and cannot be transferred or assigned.
During the applicable duration of the warranty, at its option, Magnum Reels will repair or replace its Products which fail to give satisfactory service due to defective workmanship or materials, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Magnum Reels, and is Customer's exclusive remedy in place of all other rights and remedies. Any Products or parts replaced or for which Magnum Reels has provided a refund are the property of Magnum Reels and will not be returned. By repairing or replacing a Product, or providing a refund, Magnum Reels does not waive a claim that a Product nevertheless has been subject to abnormal use.
To obtain warranty service, return Products to Magnum Reels.
For customers not serviced by a Magnum Reels dealer or representative, contact the Magnum Reels at info@magnumreels.com. The following information will be required with the Customer's warranty request: (1) date and proof of purchase, (2) where Customer purchased the Product, (3) full name, (4) shipping address, (5) phone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated, the Customer will be provided an RGA number and sent a shipping label either electronically via e-mail or through regular mail, and must ship the Product to Magnum Reels. Upon receipt of the Product, the warranty claim will be reviewed and the Product will be inspected. If the warranty request is found to be valid, the Product will be repaired and returned to the Customer or a replacement product or refund will be shipped to the Customer. If the warranty claim is found to be invalid, the original Product will be returned to the Customer. By repairing or replacing a Product, or providing a refund, Magnum Reels does not waive a claim that a Product nevertheless has been subject to abnormal use. You can obtain further information regarding the professional use of Products warranty by writing: Magnum Reels Inc.
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
4.
Warranties – Limitations. In addition to any limitations outlined in warranty statements provided with the Product or Gear, Magnum Reels does NOT provide any warranty for (1) products labeled other than Magnum Reels or (2) products subjected to "abnormal use". Products that are not labeled Magnum Reels are subject to the warranty provided by the manufacturers of those products and Magnum Reels will pass along any such warranties. "Abnormal use" includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn. Abnormal use of tool storage units also includes, without limitation, situations when a unit is pulled using a mechanical vehicle, rolled over large drops, used in a highly corrosive environment, used as a step stool, modified with non- Magnum Reels parts, overloaded or modified in any way.
THE WARRANTIES SET FORTH IN THESE TERMS AND CONDITIONS ARE IN LIEU OF AND EXCLUDE ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
SAVE AND EXCEPT FOR THE WARRANTIES EXPRESSLY PROVIDED HEREIN, ALL PURCHASES OF PRODUCTS OR GEAR ARE MADE ON AN "AS IS, WHERE IS" BASIS, AT THE CUSTOMER'S OWN RISK AND PERIL.
Descriptions of Product contained in this website are for the sole purpose of identifying Product and shall not be construed as an express warranty.
5. LIMITATION OF LIABILITY. MAGNUM REELS AND ITS AFFILIATED COMPANIES AND THIRD PARTY SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES OR COSTS, WHETHER DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL, INCURRED BY CUSTOMER OR OTHERS, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING OR USE OF THE PRODUCTS AND/OR GEAR, OR FROM ANY OTHER CAUSE WITH RESPECT TO THE PRODUCTS AND/OR GEAR OR THE FOREGOING WARRANTY, WHETHER SUCH CLAIM IS BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, NEGLIGENCE, FAULT OR ANY OTHER LEGAL THEORY (INCLUDING WITHOUT LIMITATION, LOST PROFITS, REVENUES, ANTICIPATED SALES, BUSINESS OPPORTUNITIES, GOODWILL, OR INTERRUPTION OF BUSINESS OR OTHER INJURY OR DAMAGE).
6.
Notice of Product and Gear Design. Magnum Reels reserves the right to make changes in design or construction at any time without incurring any obligation to incorporate such changes in Product and/or Gear previously sold. Magnum Reels also reserves the right to discontinue the manufacture or offering for sale of any Product and/or Gear at such time to be determined by Magnum Reels in its sole discretion.
7.
Dimensions. Dimensions shown on this website have been rounded up to the nearest fractional size or nearest millimeter and are not exact product specifications.
8.
Shipping; Title; Risk of Loss. Title to Product and/or Gear will pass from Magnum Reels or Magnum Reels’ suppliers to Customer on shipment from Magnum Reels’ facilities or other designated third party supplier's facility. Loss or damage that occurs during shipping by a carrier selected by Magnum Reels is Magnum Reels' or Magnum Reels' supplier's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Magnum Reels reserves the right to make delivery of Product and/or Gear in installments.
In the event the shipment has not been received within 21 days of the billing (hard charge) to the credit card, the customer must contact Magnum Reels so a tracer can be initiated on the shipment. Typically customers receive their parcel post and priority parcel post shipments within 10-14 business days, however parcel post shipments have been documented of up to 6-8 weeks for delivery. Tracers on shipments through the Candian Postal Service cannot be done until 8 weeks from the shipment date.
9.
Returns of Product. Customers may return any Product purchased from this Site (except for Products identified as non-returnable by Magnum Reels) for any reason within 30 days of delivery. To return a Product, Customer must call Magnum Reels or email a return request to info@magnumreels.com to request an RGA form. The RGA form will provide detailed instructions on the return process. Product must be in new, sellable condition when returning for a refund. Opened software and gift cards are NON-returnable/refundable. Upon receipt and confirmation of the return by Magnum Reels, Customer's credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return, except in cases of the wrong Product being shipped by Magnum Reels, or in the case of a damaged or defective Product. In the case of a damaged or defective Product, Customer may choose to have the Product replaced with an identical or similar Product, or if the Product shipped was not the Product ordered by the Customer, Customer may elect to have the correct Product shipped. Only Product purchased from this Site can be returned in this fashion. Magnum Reels requires that you return your Product with prepaid insurance using UPS or Parcel Post. Magnum Reels will not accept returns sent C.O.D. If you are returning the Product because it was damaged in transit, Magnum Reels requests that you hold the Product and original packaging and call the carrier for inspection and pick-up.
Magnum Reels strongly encourages you to send returns with a tracking number or delivery confirmation number. Magnum Reels recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Magnum Reels or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. Magnum Reels is not responsible for lost or damaged returns.
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the Product, you will be responsible for any loss or damage to the Product during shipping. Replacement or refund will not be issued unless a valid proof of delivery to Magnum Reels can be provided.
Refunds will only be issued to the credit card used for the original purchase. In the event that card is no longer active, a refund will be issued via cheque.
10.
Gear. Orders and returns for Gear are processed and handled by a third party supplier. Returns are handled by Magnum Reels’ third party supplier. All Gear must be returned unworn and unused, in its original saleable condition with all tags and packaging intact. Customers may return any Gear purchased from this Site for any reason within 30 days of delivery. To return Gear, Customer must complete the Return Form and use the Return Label included with the shipment of the original ordered Gear, or to request return instructions call (844) 962-4686 or send an email to info@magnumreels.com. Upon receipt and confirmation of the return by Magnum Reels’ third party supplier, Customer's credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return, except in the cases of the wrong Gear being shipped by Magnum Reels’ third party supplier, or in the case of damaged or defective Gear. In the case of damaged or defective Gear, Customer may choose to have the Gear replaced with the identical or similar Gear, or if the Gear shipped was not the Gear ordered by the Customer, Customer may elect to have the correct Gear shipped. Only Gear purchased from this Site can be returned in this fashion. Magnum Reels requires that you return your Gear with prepaid insurance using UPS or Parcel Post. Magnum Reels will not accept returns sent C.O.D. If you are returning the Gear because it was damaged in transit, Magnum Reels requests that you hold the Gear and original packaging and call the carrier for inspection and pick-up.
11.
Delay. Magnum Reels and its affiliates and third party suppliers shall not be liable for any damage as a result of any delay or failure to deliver due to any cause beyond Magnum Reels’ or its third party supplier's reasonable control, including, without limitation, any act of God, act of Customer, embargo or other governmental act, regulation or request, fire, accident, strike, slowdown, war, riot, delay in transportation, or inability to obtain necessary labor, materials or manufacturing facilities. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost because of the delay. Magnum Reels’ exclusive remedy for other delays and for Magnum Reels’ or its third party supplier's inability to deliver for any reason shall be rescission or resolution of the sale of Product and/or Gear
12.
Personal Information. To the extent you provide any personal information to Magnum Reels as part of a purchase of Product or Gear, Magnum Reels will collect this information and use it to fulfill your order and will use such personal information as reasonably expected
13.
Consent to Receiving Commercial Electronic Messages. Customers who purchase Product or Gear from Magnum Reels may receive commercial electronic messages from Magnum Reels.
14.
English. The parties acknowledge that they have requested and consented that this Agreement and all documents, notices, correspondence and legal proceedings consequent upon, ancillary or relating directly or indirectly hereto, forming part hereof or resulting herefrom, be drawn up in English.
15.
Governing Laws. These terms and conditions, and use of this website, are governed by and construed in accordance with the laws of the province of British Columbia. Any provision which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability of such provision in any other jurisdiction.